Z Tech Windows Tint
Address: 1572 W. Ogden Ave., Naperville
Phone/website: 630-355-9555, www.ztechnaperville.com
Owners: Ballard and Battles families
Opening date: "We have been in business for 40 years and first opened in 1975, " Kevin Ballard said. "Larry and Annette Ballard, my parents, started the business."
What does this business do? "We offer 3M window tint for cars, homes and businesses. We also do Viper remote car starters, rust-proofing, 3M clear paint protection film, " said Paul Battles, son-in-law of the original owners. "We use state-of-the-art laser measuring to get the perfect fit for 3M window tints."
What was the impetus for starting this business? "Our original store opened in Downers Grove, and when we decided to expand, Naperville had a row of car dealers on Ogden that was perfect to move in by, " said Scott Ballard, eldest son of the original owners.
What is the best thing about being in Naperville? "The customer base. Customer service is so important in our business, and we value our repeat customers. That's how the business started and how we want to keep it going, " Kevin Ballard said. "It's also a central location with Ogden. And all the car dealerships in the area make it a good spot for us to be."
What is the biggest challenge about being in Naperville? "Some winters are mild, people may not think of installing the remote starts that season, " Scott Ballard said.
When is your busy season? "Summer is our busiest time of year, " Kevin Ballard said.
What's your best-selling product? "Window tinting is the most popular thing we do, especially in summers, " Scott Ballard said. "Remote starts are popular, especially around the winter months."
What is the thing you most like to do? "Window tinting is my most favorite service we offer. It really changes the look of the car for the better, " Kevin Ballard said.
What is the best thing about owning your own business? "Being our own bosses, watching it grow and seeing the next generation of Ballard and Battles boys join in the business, " Scott Ballard said. Both of his sons, Tyler and Kyle, are involved in Z Tech.
What is the biggest downside to owning your business? "It takes up time. But we have a big enough family that nobody ever misses one of the kids' games or events, " Paul Battles said.
What's the most misunderstood thing about your business? "One of the big misconceptions about window tint is that it's just blacking out all the windows on the car, " Scott Ballard said. "We offer shades from light to dark. The legal shade for cars in Illinois is a medium shade of tint. That looks great."
Do you have a work philosophy? "Our business philosophy is to offer the highest-quality products and services at all times, " Paul Battles said.
How has your business changed over the years? "(It) started as a rust-proofing business, and as the years went by, we started doing window tinting on cars. And that led to becoming a 3M window tint dealer, which led to tinting homes and businesses, " Scott Ballard said. "We had to diversify to meet customer needs."